Better
Business Bureau Serving Denver/Boulder
CEO Job Requirements
CEO Job Requirements
Background
The Better Business Bureau (BBB) Serving Denver/Boulder is recruiting for the position of Chief Executive Officer (CEO). The CEO reports to the Denver/Boulder BBB Board of Directors. The BBB Serving Denver/Boulder is a member of the Council of Better Business Bureaus (CBBB) and is an authority on trust in the marketplace. The BBB sets and upholds high standards for ethical marketplace behavior and is a valuable resource for objective, unbiased information on businesses and charities. The BBB is also a significant distributor of consumer and business education, information, and alerts about marketplace scams. The office offers dispute resolution programs for consumers and businesses. Balancing the needs and priorities of different constituencies requires a solid understanding of each unique perspective matched with a firm focus on the organization’s mission, its primary strategic goals and commitment to ensuring the Denver/Boulder BBB’s expanded relevance and success in the future.
The Better Business Bureau (BBB) Serving Denver/Boulder is recruiting for the position of Chief Executive Officer (CEO). The CEO reports to the Denver/Boulder BBB Board of Directors. The BBB Serving Denver/Boulder is a member of the Council of Better Business Bureaus (CBBB) and is an authority on trust in the marketplace. The BBB sets and upholds high standards for ethical marketplace behavior and is a valuable resource for objective, unbiased information on businesses and charities. The BBB is also a significant distributor of consumer and business education, information, and alerts about marketplace scams. The office offers dispute resolution programs for consumers and businesses. Balancing the needs and priorities of different constituencies requires a solid understanding of each unique perspective matched with a firm focus on the organization’s mission, its primary strategic goals and commitment to ensuring the Denver/Boulder BBB’s expanded relevance and success in the future.
Organizational Profile
The Denver/Boulder BBB has a dues-paying membership of over 8,000 Colorado corporations and charities (accredited businesses, or ABs), a staff of 45 employees, and an annual consolidated budget of $4 million. It is a nonprofit business membership organization under IRS Code 501(c)(6). The BBB Foundation is a supporting 501(c)(3) organization committed to education and governed by its own Board of Directors. The principal office is located in Denver, Colorado where the CEO is stationed. The Denver/Boulder BBB Board of Directors is comprised of area business leaders with BBB accreditation. Information on the Board of Directors, key staff and Foundation/Advisory Boards can be viewed at http://denver.bbb.org/staff/. The organization’s annual report is available to interested applicants at http://denver.bbb.org/denverboulderannualreports/.
The Denver/Boulder BBB has a dues-paying membership of over 8,000 Colorado corporations and charities (accredited businesses, or ABs), a staff of 45 employees, and an annual consolidated budget of $4 million. It is a nonprofit business membership organization under IRS Code 501(c)(6). The BBB Foundation is a supporting 501(c)(3) organization committed to education and governed by its own Board of Directors. The principal office is located in Denver, Colorado where the CEO is stationed. The Denver/Boulder BBB Board of Directors is comprised of area business leaders with BBB accreditation. Information on the Board of Directors, key staff and Foundation/Advisory Boards can be viewed at http://denver.bbb.org/staff/. The organization’s annual report is available to interested applicants at http://denver.bbb.org/denverboulderannualreports/.
CEO’s Overall Responsibilities
- Strategic direction and leadership for the entire Denver/Boulder BBB organization
- Public spokesperson for marketplace issues of concern to the BBB, ABs, the public and the corporate community
- Oversight and accountability for performance of the BBB’s programs and services
- Management of the BBB brand
- Capacity-building for the BBB and the Foundation
- Financial health of the BBB and the Foundation
- Staff management and administration functions
CEO is Primary Liaison to
- The Denver/Boulder BBB Board of Directors
- The BBB Foundation Board of Directors
- The Council of Better Business Bureaus (CBBB)
- The executive team (currently a team of 5)
Expectations
- Strategic leadership to the Board, the Foundation Board, Board committees and the executive team
- Ability to proactively develop revenue-generation and fundraising initiatives, and deliver against solid financial goals
- Proactive identification and development of new programs and services
- Leadership in the improvement and expansion of existing programs and services
- Execution of initiatives that improve consumer knowledge, increase AB participation, and boost community involvement with the BBB
- Brand management and promotion of the BBB brand throughout the Denver/Boulder community
- Media relations and public communications
- Overall supervision of Denver/Boulder BBB employees through a senior staff
- Budgets and financial oversight
- Managerial strength that promotes continuous high performance and builds a talented, motivated and goal-oriented organization
Personal Qualities and Characteristics
- High integrity and strong personal values
- Strategic and visionary thinker
- Change agent with the ability to combine prudence with risk-taking
- Action-oriented consensus builder
- Seasoned collaborator with other organizations across all sectors (consumer, business, government, nonprofit)
- Ability to interact successfully with and command the respect of ABs, BBB staff, corporate leaders, Boards of Directors, government officials and the media
- Effective and judicious delegator who constructively inspires others, encourages innovation and solves problems
- Excellent communicator, advocate and brand champion
Education and Experience
- Bachelor's degree from a four-year college or university required, advanced degree preferred
- Corporate, association, government and/or non-profit experience of at least 10 years
- Track record of delivering exceptional financial results operating complex business organizations with full financial accountability (P&L and balance sheet)
- Experience with marketing and new media, including social media, the web and diverse communication platforms
- Proven track record in fundraising, including experience in assessing, planning and implementing initiatives
- Reasonable experience with advanced technology, information/service industries and advertising
- Proven ability to build vision, collaboration, consensus and performance among diverse constituencies
If interested, please
forward your letter of interest, resume, and professional references to jobs@trishthomas.com no later than October 10, 2012. We will contact candidates selected for
interview directly and make a formal announcement once the process is complete.
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